About the policy

I understand that your personal information is important to you and this policy sets out how RW-ART respects your privacy.

If you have any questions about the policy, please do not hesitate to get in touch. Here are my contact details:

Name:      Rhiannon Walker
Phone:     07885277747
Email:       rhiannon@rw-art.co.uk
Web:        rw-art.co.uk/contact-me/

The policy may be reviewed from time to time. This policy is effective from 1 June 2021 and the version on the website is the most up to date.

I only hold your personal information if you have provided this to me either via the contact form on my website, in person, at an event, over the phone or in writing including any social media or messaging, or by entering into a contract of sale with me.

I do not buy mailing lists or sell my information.

Using my website

Using my website doesn’t automatically give me any personal information. I may use some search engine analytics to monitor visits and try to improve my website, but that does not include your personal information.

If you request information from me or express an interest in hearing about my work in any way including using the website, I may get in touch with you.

The type of personal information

I currently collect and process the following information:

• Personal identifiers such as your name, phone number and email address.

This information will have been provided by you to:

• Make an enquiry about RW-ART – commissions, portfolio or perhaps just a chat;
• To process a purchase you may have ordered.

I use the information that you have given me in order to provide you with the information or products you have requested.

Under the General Data Protection Regulation (GDPR), the lawful bases I rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting me at rhiannon@rw-art.co.uk.
• I have a legitimate interest once you have made contact with any request.

Links to other websites

I may link to other websites and these are not under my control. Once you have left

rw-art.co.uk I cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and examine the privacy policy application to any website you visit.

What I do with the information

I use the information you have provided to provide a product and/or service and in particular for the following reasons:

• Providing products/services you have requested and notifying you of any important changes to these products or services;
• Responding to your enquiries, complaints or processing any of your requests in relation to your information;
• To follow up as part of my customer care;
• To keep you up to date of any news or promotions or new products and services;
• To improve my website maybe by making it easier to use or providing you with access to certain areas of the website.

I may contact you in writing (including messaging and social media), by phone or email. If you have a preferred method of contact, please let me know.

If I am providing you with a product or service, you may also be subject to the specific terms and conditions relating to those products or services. This may included additional information as to how we may contact you.

I may like to send you information about new products or promotions, which I think may be of interest to you. I will only send this if you have expressed an interest in the general activities of RW-ART.

You can change your preferred method of contact OR opt-out of any such communications AT ANY TIME by contacting me:

Name:      Rhiannon Walker
Phone:     07885277747
Email:       rhiannon@rw-art.co.uk
Web:        rw-art.co.uk

I will not transfer, disclose, sell, distribute or lease your personal information to third parties other than if:

• You asked me to do so or gave your permission for me to do so;
• Required by law, statute or regulation.

I will abide by General Data Protection Regulation (GDPR) and will endeavour to maintain accuracy of your data. If you think any information I have is incorrect or incomplete, please get in touch with me. I will correct it.

Requesting Personal Data

You may request details of personal information which I hold about you. If you would like a copy of the information, please get in touch.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask me for copies of your personal information;

Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete;

Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances;

Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances;

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances;

Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you. Please contact me at the details given, if you wish to make a request.

Making a complaint

If you are unhappy about how I have handled your perfonal information, please get in touch with me to tell me how I can make it right. If you remain dissatisfied at how I have dealt with your complaint, you can contact:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113.  ICO website: https://www.ico.org.uk

Cookies

Cookies are files that store information on your hard drive or browser allowing my website to recognise you if you have visited before. I don't use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by us, or indeed any other website, you can do this through your browser settings.

The Help function within your browser should tell you how.

You should also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of my website when you use it.